If you already have a business insurance policy with us and need to get in touch to make a claim, change your policy or update it, our team of business insurance experts are here to help.
For general information, please see our business insurance FAQs.
Please select one of the following options:
To update your details, renew or make changes to your policy, cancel your insurance or request documents, please call us on 0800 280 0351, 9:00am to 5:00pm Monday to Friday.
0800 and 0808 numbers are free from landlines and mobile phones (although some phone providers may count calls towards free minute bundles). Calls from outside the UK may be charged so you can also contact us on our local call option number 0333 920 7314.
Alternatively you can email us at [email protected] .
If you bought your policy through a broker, you should contact them directly to discuss any changes to your policy.
When you need to make a claim on your business insurance, it’s not always easy to know where to start. At Hiscox, we know life can be busy. So, we’re here to help you every step of the way to make reporting a claim smooth and straightforward.
The type of claim you’re making is important. Are you submitting a claim for lost or damaged property? Or preparing to settle or defend allegations of negligence or liability against your business? The type of claim you’re reporting affects how it’s dealt with.
Should you fall victim to a break-in, suffer an injury or lose valuable kit, we can help to support you financially.
We know incidents happen day and night. If immediate action is needed to limit damage to property or health, we offer an emergency assistance team. We also have field-based teams for large or more complex claims.
If you need to make a claim, please call our main phone lines 01206 773 899 if you bought your policy through a broker or 0800 247 1902 if you bought directly from Hiscox. In the case of an emergency, these phone lines are managed after office hours to enable you to liaise with a professional who can assist you in your time of need. Alternatively you can email us at [email protected] .
If you would prefer to email us, please include the following information:
In the case of a property emergency, you can contact our emergency assistance team on 0800 042 0332 if you bought your policy through a broker or 0800 042 0323 if you bought from Hiscox directly. These lines are open 24 hours a day, seven days a week. You can also log most UK property and casualty claims quickly and easily online through our claims notification portal.
If you need advice on your legal expenses cover, please call 0117 934 2681. These lines are open 24 hours a day, seven days a week.
If you bought your policy through a broker, then you should also contact them directly.
Make sure you report any stolen items to the police.
If you need to take action to prevent further damage or loss, then please do this (bearing in mind that we need to assess the circumstances before we can confirm cover).
Your dedicated claims handler will contact you within 48 hours to let you know if they need any more information from you.
Your claims handler may appoint external experts if necessary, such as solicitors, loss adjusters or technical or medical experts.
You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any wider concerns you may have relating to your premises, commercial relationships or business reputation.
If your business is accused of causing an injury or property damage, or providing negligent professional services, we can help.
Let us know as soon as possible if you have a problem which may give rise to a claim against your business. The earlier you tell us about circumstances that may lead to a claim, the better we can help you to limit or even prevent it.
To notify us of a claim, please email us at [email protected] and include as much of the following information as possible:
If you are a broker notifying us of a claim on behalf of the insured, please include the name of your company, your name and the best phone number and email address for us to contact you on.
If you bought your policy through a broker, then you should also contact them directly.
For any queries about making your claim or what information to include, please call us on 01206 773 899 (9am to 5:30pm Monday to Friday). You can also log most UK property and casualty claims quickly and easily online through our claims notification portal.
If you need advice on your legal expenses cover, please call 0800 840 2269.
Talk to us about a potential claim as soon as you can. Don’t wait for a formal letter from a solicitor or court proceedings to be issued.
Don’t admit liability. You shouldn’t accept an issue has arisen due to something you did or didn’t do.
Don’t enter negotiations or make settlement offers before speaking to us. Get our written approval for any correspondence or settlement offers.
Your dedicated claims handler will contact you within 48 hours to let you know if they need any more information from you.
Your claims handler may appoint external experts if necessary, such as solicitors, loss adjusters or technical or medical experts.
You can rest assured that your claims handler will be experienced in your specific type of claim and will understand any wider concerns you may have relating to your premises, commercial relationships or business reputation.